Forum: Technical Support

When I run the Hardy Boys game I can select Credits, Load Game, Options, etc. and everything seems fine. But when I select Start Game I get the following Windows error msg, "HBGame.exe has stopped working". I'm running Windows Vista and my PC easily matches the spec required. Any ideas...

I am unable to open my email account. For several days it took so long to open email that I was prompted to switch to "Classic email" which I did, and I was able to open my email. Today, switching to "Classic email" isn't helping....it just won't open period. Is this a Yahoo technical problem, or...

are there any drivers that can make my games for adventure company work on my windows 7 operating system?

My sister in law gave my daughter a Dreamcather Nancy Drew Secrets Can Kill double disk game(because my daughter is a Nancy Drew fanatic!!) and I can't get it to do anything. It won't autoplay and when I try to explore and then choose Install Shield, I get the pop up asking if I trust the game, I...

Is there any way to change the screen size? I have a rather large computer screen and so the game does not show up in the right dimensions. I cannot figure out how to change it. It is way offset to the left and I can't see anything on the left size of the screen. Thanks for any help!

When i click the seven kingdoms conquest icon, i am getting an error, 'create device fails(d3derr_invalidcall). If anybody knows how to solve this problem, please help me out, thank you.

So for those of us who don't understand computers, what do you do if you have Intel and are getting this error message when you start a new game? We've played 21 Nancy Drew games with no problems.

The first disk loads fine, but when I put the second disk in after it asks me to, my computer freezes! I've already tried turning off all the spyware functions.

Game will not install. ( no response from Install on splash screen.) (Read Me, Manual, Exit are active) Get as far as running set up and then a message in a dialog box saying Fatal Error; stating "Stopped prematurely due to a fatal error." Catch 22 Help anyone? Running Windows Vista Home...

everytime i put my game in my computer it makes the noise like its loading up and then a screen comes up with the contents of the CD. I hit setup and it loads for a little while then it says error number 6006 delete temporary files exit out of all programs and check internet. so i delete my...

everytime i try to get the keys i get them but they dont show up in inventory. i have done it four or five times and on two different computers i dont know what else to do.

This problem has never happened to me. Whenever I try to leave Fargrove, a message appears on the top and says: TERRQUAD_READTERROBJFILEINFO:: INVALID SLOT #14. Any help will be appreciated.

I was playing the game, got to chapter 3 then the game froze up and i lost everything and have to start over from the begining:( What can i do to fix this? I already downloaded the patch because it was freezing up and the patch WAS working

My game kept freezing at the hospital. so i downloaded the patch and that did not work. so i renewed the patch and i tried to play the game without the cd disc and the game worked and it did not freeze anymore. so now i am almost done with the game and it works fine so now i don't put the disc in...

Hey, every time I try to exit from the hospital computer screen, my game freezes. How can I make this stop happening?

I am very mad my stupid game keeps freezing when i am at the hospital and i try to exit the computer after i put in the username and password and then it freezes (this is in chap 3) i have installed the patch but that does not work and i emailed the tech service but they have not emailed back ....

when ever i go to do the gondolas i will click on them and the dissappear. I have shut down my computer and cleaned off the dics (i tried doing this on both 1 and 2 and both had the glitch) and i reeeeeeally don't want to start the game over. Any suggestions?

I can't play my new game at all because every time I start it it freezes and then goes to this error message! It says: Direct Show Texture 3D sample Could Not Find output Pin! hr=0x80040216 Could someone please tell me what on earth this error message means? I already tried installing...

When I got to chapter two of the game I saved an shut off my computer to go do something but when i got back on all the characters are missing unless you see them in the video segment and then they stay for about 5 minutes and disapere again and when I get to the part where you give Officer Riley...